Conzept.be

CX Design

I apply design processes, tools, and methodologies to solve all sorts of problems and explore business opportunities, by putting humans at the centre of things.

Service Design

Using design thinking methodology, I design products and services that improve processes and organisational structures, and deliver an optimal user experience for end users.

UX Strategy

To get to a final product, I create a vision for the desired user experience based on user research and validation, and I define the approach to realise the solution.

Business Design

Helping customer achieve their goals and meet their needs is beneficial to a business. Using business modelling and measuring I ensure that all customer-centric initiatives are viable for the business offering them.

What i work on

Keen to see some of my work and artefacts that I have been producing? Get in touch with me, and I am happy to talk you through the work that is most relevant to your requirements. Below are a few of the business problems I have been focusing on during my career.

Some of the problem statements I work on

How can a platform model such as Uber and AirBnB contribute to a bank's business model?

How can we help customers determine which phone plan is right for them?

How can we elevate an airline passenger's digital experience at the lounge?

How can we help a stranded car driver get their vehicle back on the road as soon as possible?

How can we improve the vehicle servicing experience for our customers?

How can we allow students to explore a university campus from their homes?

How can we convey a customer's total financial worth in a meaningful way?

How can we create a truly differentiated experience for our customers?

WWant to see case studies?

Please get in touch with me to line up a conversation and chat through my case studies.

Glenn Veugen

Service Designer

What I do